At Gaavwala.store, your satisfaction is our priority. We take great care in delivering high-quality organic products to your doorstep. However, if you’re not fully satisfied with your purchase, please review our refund guidelines below.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

• You received a damaged, defective, or incorrect product.
• The issue is reported to us within 48 hours of delivery with supporting photos or video proof.

2. Non-Refundable Items

We do not accept returns or refunds for:

• Opened or used products
• Perishable items like ghee, honey, or spices (unless damaged or incorrect)
• Orders placed by mistake or due to change of mind

3. Refund Process

Once your request is approved, the refund will be processed to your original payment method within 5–7 working days.
In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer after verification.

4. Cancellations

Gaavwala.store reserves the right to cancel any order within 48 hours of placement in case of stock unavailability or logistical issues. In such cases, the full amount (if paid) will be refunded.

5. How to Request a Refund

To initiate a refund or report an issue, please contact our support team with your order ID and details at:
📧 info@gaavwala.store
📞 +91 9833818486

🌿 Gaavwala.store – Pure. Authentic. Sustainable.